Refund Policy

Refund requests are considered based on the circumstances of the service and the requirements of the Australian Consumer Law.

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A refund will not generally be provided solely because the client changes their mind after the service has been completed in accordance with the accepted quote or agreed scope.

Where the issue is minor and can reasonably be corrected, JD Lawn Care QLD will generally be given the opportunity to rectify the issue within a reasonable time.

Where there is a major failure or the issue cannot reasonably be rectified, the client may be entitled to cancel the service agreement, receive a refund or seek another remedy available under the Australian Consumer Law.

 

Exclusions and External Factors

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Refunds or free rectification will not generally apply where the concern results from circumstances outside JD Lawn Care QLD’s reasonable control, including:

• Weather occurring after the service

• Excessive rain, heat, wind or drought

• Damage caused by pets, wildlife, occupants or third parties

• Client actions or inadequate aftercare

• Irrigation, drainage or soil issues

• Pests, disease or existing plant health

• Site conditions or hazards that were concealed or not disclosed

• Work completed differently at the client’s request

• Areas that could not be accessed safely

• Normal variations in natural materials such as mulch, stone, sand, plants or turf

This does not affect rights that cannot legally be excluded.

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Cancellation Refunds

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A booking cancelled with at least 24 hours’ notice will not ordinarily incur a cancellation fee.

A cancellation made with less than 24 hours’ notice may incur a fee of up to $50 where time was reserved, workers were scheduled, travel commenced or reasonable preparation costs were incurred.

For larger jobs involving a deposit, any refund will be reduced by reasonable non-recoverable costs already incurred, including:

• Materials already ordered or supplied

• Delivery fees

• Equipment hire

• Labour or preparation already completed

• Other approved costs committed specifically for the job

Any refundable balance remaining after these costs will be returned to the client.

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Weather and Delays

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Work may be delayed or rescheduled because of unsuitable weather, unsafe conditions, equipment failure or other unforeseen circumstances.

JD Lawn Care QLD will make reasonable efforts to reschedule the service at the next suitable opportunity.

Weather-related rescheduling does not automatically entitle the client to a refund where the service can still be completed within a reasonable period.

Where a significant delay means the service can no longer reasonably be provided, any refund or cancellation will be assessed based on work completed, materials purchased, costs incurred and the client’s rights under the Australian Consumer Law.

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How to Raise a Concern or Request a Refund

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Please contact JD Lawn Care QLD as soon as reasonably possible after becoming aware of an issue.

Include:

• Your name and service address

• The date the service was completed

• A description of the concern

• Relevant photographs where available

• The outcome you are requesting

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Jesse Davies
Owner/Operator — JD Lawn Care QLD

Phone: 0411 428 870
Email: jessedavieslawncare@outlook.com

JD Lawn Care QLD will review the concern and make reasonable efforts to provide a fair and timely resolution.